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Customer Service Representative
Date Posted: September 04, 2009
Cedar Rapids, IA CID
Principal Duties: - Arranges for customer travel, hotel reservations, car and limousine rentals, entertainment, and other varied individual requirements
- Tracks aircraft arrival and assures prompt line service
- Provides a comfortable, well-equipped lounge for customers, which includes beverages and snacks, satellite TV, movies, office space, flight service center, and reading and reference material
- Arranges for prompt customer de-briefing by appropriate technical personnel
- Responsible for knowing, understanding, following, promoting, and continuously improving company policies and procedures
- Works fair share of overtime
- Observes all safety, environmental, and general housekeeping rules and policies
- May perform other duties as required by the department
Minimum Education, Experience, and Skill Requirements - High School diploma or equivalent
- Valid driver's license
- Three years customer service experience, preferably in aviation
- Good organizational and analytical skills
- Above average interpersonal skills in order to deal with customers and facility staff in a diplomatic, congenial, and professional manner
- Above average written and verbal communication skills
- Average computer skills
- Must be even-tempered, calm, creative, and resourceful to deal with constant varying demands, pressures, and situations
Physical Requirements: Must be able to: - Bend and push to chock aircraft in order to park them
- Read, write, and speak intelligibly
- Exposed to extremes in temperature and all types of adverse weather conditions
Apply
Please send us a copy of your resume, along with a cover letter stating the position you are interested in.
Email: careers@landmarkaviation.com
Fax to:
Recruiter
Erwin Bernardino
Fax # (713) 996-8826
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